{"id":1612,"date":"2021-03-02T18:09:30","date_gmt":"2021-03-02T17:09:30","guid":{"rendered":"https:\/\/www.reersafety.cn\/?page_id=1612"},"modified":"2024-07-25T12:20:15","modified_gmt":"2024-07-25T10:20:15","slug":"customer-service-module","status":"publish","type":"page","link":"https:\/\/www.reersafety.cn\/en\/customer-service-module\/","title":{"rendered":"Customer Service Module"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-28606424\">\n\n\n\t<div id=\"col-455207461\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"title1 title-high c-grigio-m\">Customer Service<\/h2>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<p>We are happy to offer you customised assistance and answer your questions.<\/p>\n<p>Please fill in the form below and provide us with as many details as possible so that we can offer you personalised assistance.<br>We remain at your disposal for commercial needs through the dedicated form on the <a href=\"https:\/\/www.reersafety.cn\/en\/contact-us\/#\" target=\"_blank\" rel=\"noopener\">contact<\/a> page.&nbsp;<br>We will respond promptly to the email address provided or by phone if strictly necessary.<\/p>\n\t<div id=\"gap-468587248\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-468587248 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n<div class=\"frm_forms  with_frm_style frm_style_stile-di-formidable\" id=\"frm_form_2_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_ass-clienti\"  >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Customer Service<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"2\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_2\" id=\"frm_hide_fields_2\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"ass-clienti\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_2\" name=\"frm_submit_entry_2\" value=\"b18ed0f4d9\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1612\" \/><div id=\"frm_field_54_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half frm_first\">\r\n    <label for=\"field_os8902a588b0cf8\" id=\"field_os8902a588b0cf8_label\" class=\"frm_primary_label\">Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_os8902a588b0cf8\" name=\"item_meta[54]\" value=\"\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Testo non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_55_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_5aowu202c0e0900\" id=\"field_5aowu202c0e0900_label\" class=\"frm_primary_label\">Surname\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_5aowu202c0e0900\" name=\"item_meta[55]\" value=\"\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Testo non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_59_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half frm_first\">\r\n    <label for=\"field_r0ni5f85b05cf9d\" id=\"field_r0ni5f85b05cf9d_label\" class=\"frm_primary_label\">Phone \/ Mobile phone \r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"tel\" id=\"field_r0ni5f85b05cf9d\" name=\"item_meta[59]\" value=\"\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Phone number is invalid\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_60_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_2dvmz551c395623\" id=\"field_2dvmz551c395623_label\" class=\"frm_primary_label\">Email\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_2dvmz551c395623\" name=\"item_meta[60]\" value=\"\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Email is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_53_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_first frm_half\">\r\n    <label for=\"field_c3ffyc9b12a6ca1\" id=\"field_c3ffyc9b12a6ca1_label\" class=\"frm_primary_label\"> Company name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_c3ffyc9b12a6ca1\" name=\"item_meta[53]\" value=\"\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Testo non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_56_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_6yrat2b87f27194\" id=\"field_6yrat2b87f27194_label\" class=\"frm_primary_label\">Address\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_6yrat2b87f27194\" name=\"item_meta[56]\" value=\"\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Testo non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_57_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_first frm_half\">\r\n    <label for=\"field_glgul59ab783172\" id=\"field_glgul59ab783172_label\" class=\"frm_primary_label\">City\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_glgul59ab783172\" name=\"item_meta[57]\" value=\"\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Testo non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_58_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_9oai9c9ea942d3d\" id=\"field_9oai9c9ea942d3d_label\" class=\"frm_primary_label\">Country\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_9oai9c9ea942d3d\" name=\"item_meta[58]\" value=\"\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Testo non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_100_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm3 frm_first\">\r\n    <label for=\"field_l7qxt\" id=\"field_l7qxt_label\" class=\"frm_primary_label\">Type of request\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[100]\" id=\"field_l7qxt\"  data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Type of request is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t\t<option  value=\"richiesta info tecniche\">\n\t\t\tTechnical information request\t\t<\/option>\n\t\t\t\t<option  value=\"richiesta di assistenza\">\n\t\t\tAssistance request\t\t<\/option>\n\t\t\t\t<option  value=\"richiesta di reso\">\n\t\t\tReturn authorisation request\t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_63_container\" class=\"frm_form_field frm_section_heading form-field \">\r\n<h3 class=\"frm_pos_top frm_section_spacing\">Technical informations<\/h3>\r\n\r\n\r\n<div id=\"frm_field_110_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_t8349\" id=\"field_t8349_label\" class=\"frm_primary_label\">Type\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[110]\" id=\"field_t8349\"  data-sectionid=\"63\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Type is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t\t<option  value=\"prodotto\">\n\t\t\tProduct\t\t<\/option>\n\t\t\t\t<option  value=\"applicazione\">\n\t\t\tApplication\t\t<\/option>\n\t\t\t\t<option  value=\"pre-sales\">\n\t\t\tPre-Sales\t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_111_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_third frm_first\">\r\n    <label for=\"field_huuye\" id=\"field_huuye_label\" class=\"frm_primary_label\">Product Category\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[111]\" id=\"field_huuye\"  data-sectionid=\"63\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Product Category is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t\t<option  value=\"28512\">\n\t\t\tSafety Light Curtains\t\t<\/option>\n\t\t\t\t<option  value=\"30890\">\n\t\t\tSenza categoria\t\t<\/option>\n\t\t\t\t<option  value=\"11035\">\n\t\t\tSafety Controllers and Interfaces\t\t<\/option>\n\t\t\t\t<option  value=\"11281\">\n\t\t\tSafety Devices\t\t<\/option>\n\t\t\t\t<option  value=\"11545\">\n\t\t\tMeasurement Light Curtains\t\t<\/option>\n\t\t\t\t<option  value=\"11779\">\n\t\t\tAccessories\t\t<\/option>\n\t\t\t\t<option  value=\"12066\">\n\t\t\tPhotocells\t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_112_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_third\">\r\n    <label for=\"field_um0o5\" id=\"field_um0o5_label\" class=\"frm_primary_label\">Product family\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[112]\" id=\"field_um0o5\"  data-sectionid=\"63\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Product family is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_113_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_third\">\r\n    <label for=\"field_dnie6\" id=\"field_dnie6_label\" class=\"frm_primary_label\">Product Range\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[113]\" id=\"field_dnie6\"  data-sectionid=\"63\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Product Range is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_101_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_wsb2r\" id=\"field_wsb2r_label\" class=\"frm_primary_label\">Request\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[101]\" id=\"field_wsb2r\" rows=\"5\"  data-sectionid=\"63\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Request is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_98_container\" class=\"frm_form_field form-field  frm_top_container frm_compact\">\r\n    <label for=\"field_t10hrf613840ffd\" id=\"field_t10hrf613840ffd_label\" class=\"frm_primary_label\">Upload one or more attachments\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"hidden\" name=\"item_meta[98][]\"  value=\"\" data-frmfile=\"98\" \/>\n\n<div class=\"frm_dropzone frm_multi_upload frm_clearfix\" id=\"file98_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file98[]\" id=\"field_t10hrf613840ffd\"\n\t\t\t data-frmfile=\"98\" multiple=\"multiple\"  data-sectionid=\"63\" data-invmsg=\"File upload is invalid\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t<span class=\"frm_icon_font frm_upload_icon\"><\/span>\n\t\t<span class=\"frm_upload_text\"><button type=\"button\">Drop your files here or click to upload<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\">Select files<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\tMaximum upload size: 2.1MB\t\t<\/div>\n\t<\/div>\n<\/div>\n\r\n    \r\n    \r\n<\/div>\n<\/div>\n<div id=\"frm_field_104_container\" class=\"frm_form_field frm_section_heading form-field \">\r\n<h3 class=\"frm_pos_top frm_section_spacing\">Assistance request<\/h3>\r\n\r\n<input type=\"hidden\" name=\"item_meta[104][form]\" value=\"4\" class=\"frm_dnc\" \/>\n\t\t\t<div id=\"frm_section_104-0\" class=\"frm_repeat_sec frm_repeat_104 frm_first_repeat frm_grid_container\">\n<input type=\"hidden\" name=\"item_meta[104][row_ids][]\" value=\"0\" \/><input type=\"hidden\" name=\"item_meta[104][0][0]\" value=\"\" \/><div id=\"frm_field_114-104-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_first frm_half frm_field_114_container\">\r\n    <label for=\"field_ve5ci-0\" id=\"field_ve5ci-0_label\" class=\"frm_primary_label\">Product code\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ve5ci-0\" name=\"item_meta[104][0][114]\" value=\"\"  data-sectionid=\"104\" maxlength=\"7\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_115-104-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half frm_field_115_container\">\r\n    <label for=\"field_f9vz3-0\" id=\"field_f9vz3-0_label\" class=\"frm_primary_label\">Type of assistance\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[104][0][115]\" id=\"field_f9vz3-0\"  data-sectionid=\"104\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Type of assistance is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t\t<option  value=\"verifica installazione\">\n\t\t\tInstallation check\t\t<\/option>\n\t\t\t\t<option  value=\"integrazione e configurazione\">\n\t\t\tIntagration and configuration\t\t<\/option>\n\t\t\t\t<option  value=\"richiesta di intervento esterno\">\n\t\t\tExternal intervention request\t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_116-104-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_first frm_sixth frm_field_116_container\">\r\n    <label for=\"field_er0kk-0\" id=\"field_er0kk-0_label\" class=\"frm_primary_label\">Part Number (110..\/125...\/131..\/136..)\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_er0kk-0\" name=\"item_meta[104][0][116]\" value=\"\"  data-sectionid=\"104\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_117-104-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_sixth frm_field_117_container\">\r\n    <label for=\"field_1f1uc-0\" id=\"field_1f1uc-0_label\" class=\"frm_primary_label\">S\/N\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_1f1uc-0\" name=\"item_meta[104][0][117]\" value=\"\"  data-sectionid=\"104\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_118-104-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_sixth frm_field_118_container\">\r\n    <label for=\"field_cl73e-0\" id=\"field_cl73e-0_label\" class=\"frm_primary_label\">Error code\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_cl73e-0\" name=\"item_meta[104][0][118]\" value=\"\"  data-sectionid=\"104\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_119-104-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_fourth frm_field_119_container\">\r\n    <label for=\"field_cj17d-0\" id=\"field_cj17d-0_label\" class=\"frm_primary_label\">Application\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_cj17d-0\" name=\"item_meta[104][0][119]\" value=\"\"  data-sectionid=\"104\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_120-104-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_fourth frm_field_120_container\">\r\n    <label for=\"field_9dpu2-0\" id=\"field_9dpu2-0_label\" class=\"frm_primary_label\">Machine manufacturer\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_9dpu2-0\" name=\"item_meta[104][0][120]\" value=\"\"  data-sectionid=\"104\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_106-104-0_container\" class=\"frm_form_field form-field  frm_top_container frm_compact frm_field_106_container\">\r\n    <label for=\"field_ekiyw-0\" id=\"field_ekiyw-0_label\" class=\"frm_primary_label\">Carica uno o pi\u00f9 allegati\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"hidden\" name=\"item_meta[104][0][106][]\"  value=\"\" data-frmfile=\"106\" \/>\n\n<div class=\"frm_dropzone frm_multi_upload frm_clearfix\" id=\"file106-0_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file106-0[]\" id=\"field_ekiyw-0\"\n\t\t\t data-frmfile=\"106\" multiple=\"multiple\"  data-sectionid=\"104\" data-invmsg=\"Caricamento file non \u00e8 valido\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t<span class=\"frm_icon_font frm_upload_icon\"><\/span>\n\t\t<span class=\"frm_upload_text\"><button type=\"button\">Drop your files here or click to upload<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\">Select files<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\tMaximum upload size: 2.1MB\t\t<\/div>\n\t<\/div>\n<\/div>\n\r\n    \r\n    \r\n<\/div>\n<div class=\"frm_form_field frm_hidden_container frm_repeat_buttons \"><a href=\"#\" class=\"frm_add_form_row frm_button\" data-parent=\"104\" aria-label=\"Add\"><i class=\"frm_icon_font frm_plus_icon\"> <\/i> Add<\/a>\n<a href=\"#\" class=\"frm_remove_form_row frm_button\" data-key=\"0\" data-parent=\"104\" aria-label=\"Remove\"><i class=\"frm_icon_font frm_minus_icon\"> <\/i> Remove<\/a> <\/div><\/div>\n\r\n<\/div>\n<div id=\"frm_field_293_container\" class=\"frm_form_field frm_section_heading form-field \">\n<h3 class=\"frm_pos_top frm_section_spacing\">Return authorisation request<\/h3>\n\n<input type=\"hidden\" name=\"item_meta[293][form]\" value=\"21\" class=\"frm_dnc\" \/>\n\t\t\t<div id=\"frm_section_293-0\" class=\"frm_repeat_sec frm_repeat_293 frm_first_repeat frm_grid_container\">\n<input type=\"hidden\" name=\"item_meta[293][row_ids][]\" value=\"0\" \/><input type=\"hidden\" name=\"item_meta[293][0][0]\" value=\"\" \/><div id=\"frm_field_123-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm3 frm_first frm_field_123_container\">\r\n    <label for=\"field_grees-0\" id=\"field_grees-0_label\" class=\"frm_primary_label\">Type of malfunction\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[293][0][123]\" id=\"field_grees-0\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Type of malfunction is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t\t<option  value=\"meccanico\">\n\t\t\tMechanical\t\t<\/option>\n\t\t\t\t<option  value=\"elettrico\">\n\t\t\tElectrical\t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_138-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container dropdown-malfunction0 frm3 frm_field_138_container\">\r\n    <label for=\"field_5vnlc-0\" id=\"field_5vnlc-0_label\" class=\"frm_primary_label\">Product type\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[293][0][138]\" id=\"field_5vnlc-0\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Product type is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t\t<option  value=\"sel-1\">\n\t\t\tSafety light curtains\t\t<\/option>\n\t\t\t\t<option  value=\"sel-2\">\n\t\t\tMosaic\/MZERO\t\t<\/option>\n\t\t\t\t<option  value=\"sel-3\">\n\t\t\tLaser Scanner\t\t<\/option>\n\t\t\t\t<option  value=\"sel-4\">\n\t\t\tRFID sensors\t\t<\/option>\n\t\t\t\t<option  value=\"sel-5\">\n\t\t\tEncoder\t\t<\/option>\n\t\t\t\t<option  value=\"sel-6\">\n\t\t\tMeasurement light curtains\t\t<\/option>\n\t\t\t\t<option  value=\"sel-7\">\n\t\t\tSafety interfaces\t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_140-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm3 dropdown-malfunction1 frm_field_140_container\">\r\n    <label for=\"field_4q1sx-0\" id=\"field_4q1sx-0_label\" class=\"frm_primary_label\"> Malfunction description\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[293][0][140]\" id=\"field_4q1sx-0\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\" Malfunction description is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t\t<option  value=\"custodia - meccanica danneggiata\">\n\t\t\tCase \/ mechanics damaged\t\t<\/option>\n\t\t\t\t<option  value=\"connettore danneggiato\">\n\t\t\tDamaged connector\t\t<\/option>\n\t\t\t\t<option  value=\"imballaggio danneggiato\">\n\t\t\tDamaged packaging\t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_141-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm3 dropdown-malfunction2 frm_field_141_container\">\r\n    <label for=\"field_kvqrg-0\" id=\"field_kvqrg-0_label\" class=\"frm_primary_label\"> Malfunction description\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[293][0][141]\" id=\"field_kvqrg-0\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\" Malfunction description is invalid\" aria-invalid=\"false\"  >\n\t\t\t\t<option  value=\"\" selected=\"selected\">\n\t\t\t \t\t<\/option>\n\t\t\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_127-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm4 frm_first frm_field_127_container\">\r\n    <label for=\"field_izn1a-0\" id=\"field_izn1a-0_label\" class=\"frm_primary_label\">Application\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_izn1a-0\" name=\"item_meta[293][0][127]\" value=\"\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_128-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm2 frm_field_128_container\">\r\n    <label for=\"field_uk9u4-0\" id=\"field_uk9u4-0_label\" class=\"frm_primary_label\">Machine manufacturer\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_uk9u4-0\" name=\"item_meta[293][0][128]\" value=\"\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_126-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm2 frm_field_126_container\">\r\n    <label for=\"field_uhtum-0\" id=\"field_uhtum-0_label\" class=\"frm_primary_label\">Error code\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_uhtum-0\" name=\"item_meta[293][0][126]\" value=\"\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_125-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm2 frm_field_125_container\">\r\n    <label for=\"field_fenva-0\" id=\"field_fenva-0_label\" class=\"frm_primary_label\">S\/N\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_fenva-0\" name=\"item_meta[293][0][125]\" value=\"\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_124-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm2 frm_field_124_container\">\r\n    <label for=\"field_u9k8b-0\" id=\"field_u9k8b-0_label\" class=\"frm_primary_label\">Part Number (110..\/125...\/131..\/136..)\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_u9k8b-0\" name=\"item_meta[293][0][124]\" value=\"\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_139-293-0_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm12 frm_first frm_field_139_container\">\r\n    <label for=\"field_op6da-0\" id=\"field_op6da-0_label\" class=\"frm_primary_label\">Note\r\n        <span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[293][0][139]\" id=\"field_op6da-0\"  data-sectionid=\"293\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Note is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_129-293-0_container\" class=\"frm_form_field form-field  frm_top_container frm_compact frm12 frm_first frm_field_129_container\">\r\n    <label for=\"field_r1u8i-0\" id=\"field_r1u8i-0_label\" class=\"frm_primary_label\">Upload one or more attachments\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"hidden\" name=\"item_meta[293][0][129][]\"  value=\"\" data-frmfile=\"129\" \/>\n\n<div class=\"frm_dropzone frm_multi_upload frm_clearfix\" id=\"file129-0_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file129-0[]\" id=\"field_r1u8i-0\"\n\t\t\t data-frmfile=\"129\" multiple=\"multiple\"  data-sectionid=\"293\" data-invmsg=\"Caricamento file non \u00e8 valido\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t<span class=\"frm_icon_font frm_upload_icon\"><\/span>\n\t\t<span class=\"frm_upload_text\"><button type=\"button\">Drop your files here or click to upload<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\">Select files<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\tMaximum upload size: 2.1MB\t\t<\/div>\n\t<\/div>\n<\/div>\n\r\n    \r\n    \r\n<\/div>\n<div class=\"frm_form_field frm_hidden_container frm_repeat_buttons \"><a href=\"#\" class=\"frm_add_form_row frm_button\" data-parent=\"293\" aria-label=\"Add\"><i class=\"frm_icon_font frm_plus_icon\"> <\/i> Add<\/a>\n<a href=\"#\" class=\"frm_remove_form_row frm_button\" data-key=\"0\" data-parent=\"293\" aria-label=\"Remove\"><i class=\"frm_icon_font frm_minus_icon\"> <\/i> Remove<\/a> <\/div><\/div>\n\n<\/div>\n<div id=\"frm_field_99_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <div  id=\"field_37um_label\" class=\"frm_primary_label\">Privacy\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_37um_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_99-0\"><label for=\"field_37um-0\"><input type=\"checkbox\" name=\"item_meta[99][]\" id=\"field_37um-0\" value=\"I agree with the handling of data as per Privacy Notice Legislative Decree 196\/2003.&lt;br&gt;&lt;strong&gt;Privacy Notice&lt;\/strong&gt;: By completing the form, the Customer acknowledges the information provided pursuant to of Legislative Decree 196\/2003 and authorizes the processing of data. Information: the purpose of data collection is solely to send information and promotions on products and services, including from our business partners; the data will be stored in paper archives and \/ or stored in magnetic archives; it is your right not to provide all or some of the requested data and to request their correction or cancellation.\"  data-reqmsg=\"Questo campo non pu\u00f2 essere vuoto.\" aria-required=\"true\" data-invmsg=\"Privacy is invalid\" aria-invalid=\"false\"   \/> I agree with the handling of data as per Privacy Notice Legislative Decree 196\/2003.<br><strong>Privacy Notice<\/strong>: By completing the form, the Customer acknowledges the information provided pursuant to of Legislative Decree 196\/2003 and authorizes the processing of data. Information: the purpose of data collection is solely to send information and promotions on products and services, including from our business partners; the data will be stored in paper archives and \/ or stored in magnetic archives; it is your right not to provide all or some of the requested data and to request their correction or cancellation.<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_369_container\" class=\"frm_form_field form-field  frm_none_container\">\n    <label for=\"g-recaptcha-response\" id=\"field_h8e63_label\" class=\"frm_primary_label\">Captcha\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\n    <\/label>\n    <div id=\"field_h8e63\" class=\"frm-g-recaptcha\" data-sitekey=\"6LdNtXgqAAAAAB5mR2s5vUvyIvkxIZdmNYVu4S1E\" data-size=\"normal\" data-theme=\"light\"><\/div>\n    \n    \n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t\t<div class=\"frm_verify\" aria-hidden=\"true\">\n\t\t\t\t<label for=\"frm_email_2\">\n\t\t\t\t\tIf you are human, leave this field blank.\t\t\t\t<\/label>\n\t\t\t\t<input type=\"text\" class=\"frm_verify\" id=\"frm_email_2\" name=\"frm_verify\" value=\"\"  \/>\n\t\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"LwzSGokMJl5x25Be\/mZ9MPyK1ZBTE6bOvER3u0rAz3A=\" \/><div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Send<\/button>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Module | ReeR<\/title>\n<meta name=\"description\" content=\"This page of ReeR Safety website is related to the Customer Service section. 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